Data Protection and Privacy
For the purposes of the Data Protection Act 1998 it is confirmed that the proprietor of the website located at https://www.myguidequeenstown.com (the "Website") is My Guide Network Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. United Kingdom ("My Guide Network").
Collection of Personal Data
The Website allows you to access and use a range of information relating to travel destinations, including information relating to businesses offering goods and services relating to travel or otherwise, and to access and use third party portals such as portals for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services.
My Guide may collect certain personal data from you via the Website if you choose to submit it to My Guide via forms completed by you on the Website. Personal data about you may also be collected by My Guide if you contact My Guide with queries or to request further information about the Website or any other matter.
The types of personal data which My Guide may collect from you in the ways referred to above when using the Website may include name, address, telephone number, e-mail address, demographic information and contact preferences.
My Guide does not store credit card details. Any transactions completed on third party websites are subject to their privacy policies and terms & conditions.
As noted above, My Guide may collect your personal data for the purpose of contacting you about queries you may have or information or materials which you may provide to My Guide via the Website. Specifically, My Guide may use your personal data to set up records for the provision of My Guide information to you. My Guide may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website and the types of information and data provided to users in general via the Website from time to time.
In addition, from time to time, My Guide may also use your personal data to contact you for market research or user care survey purposes or to let you know about other websites and services My Guide may be able to provide to you, or to provide you with newsletters, details of special offers or similar. My Guide will always give you the opportunity to opt-out of such communications.
Otherwise, My Guide will ensure that your personal data will not be disclosed to other organisations, institutions and authorities unless specifically required by law.
Furthermore, My Guide will not collect information about you from other sources, such as public records or bodies, or private organisations.
You hereby agree to and authorise My Guide to use the personal data you provide to My Guide for the above purposes. If My Guide would like to use your personal data for a purpose other than those above, My Guide will request your express permission first.
Personal data provided by you to My Guide via the Website or otherwise will not be transmitted via secure transmission methods, unless otherwise indicated on the Website. It may be that where you access third party websites (including accessing third party portals for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services) you may be required by the relevant third party to provide further personal data which may include debit and credit card data. In the latter case, My Guide has no involvement with and will not be liable or responsible for such data collection and with respect to security, you should check with the relevant third party to whom you provide your personal data as to whether an encrypted and secure transmission method will be employed to protect such personal data).
You should note that even where personal data is transmitted via the Internet in encrypted form there can be no absolute guarantee that any information carried over the Internet is secure. Information and data transmitted via the Internet may be intercepted by third parties, lost, redirected, corrupted and changed.
Once My Guide has collected your personal data, My Guide will employ reasonable security measures in the storage of your personal data to guard against any unauthorised access to or disclosure of your personal data and wherever possible My Guide will use reasonable security software and secure login procedures.
Parts of the Website may contain hyperlinks, banner or panel advertising or icons which upon clicking enable a direct link to third party websites, web pages or portals. This includes the portals accessible on the Website for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services. If you use these hyperlinks, banners or panel advertising or icons you will leave this Website immediately and you will be responsible for this action. When you access a third party website, web page or portal you acknowledge and agree that My Guide does not control the content of such third party websites, web pages or portals and My Guide is not be responsible or liable for the privacy practices of the relevant third party website, web page or portal.
Automatic Collection of Personal Data
Subject to the provision on cookies below, My Guide has not set up the Website to automatically collect or store personal data about you other than by logging your IP address. An IP address is a string of computer code which identifies your PC and tells the Internet that you are connected to it. This information is not retained after you have logged off. My Guide does not connect information automatically logged in this way with personal data about you or any specific individuals.
Subject Access Requests
Under the Data Protection Act 1998, My Guide must provide you with a readable copy of all personal data which My Guide holds about you, within 40 days of receiving your written request for such copies (a subject access request). The Data Protection Act 1998 allows My Guide to charge a fee of up to 10 GBP for this. Evidence to prove your identity (for example passport, driver's licence and/or current bills) will be required before any personal data held by My Guide will be disclosed to you. To make a subject access request contact My Guide on the contact details below.
Updating Personal Data
If the personal data which My Guide holds about you is inaccurate in any way, where appropriate, you may have the data completed, rectified, amended and/or deleted. You should contact My Guide to update any of your personal data or to request access to your personal data via:
My Guide Network Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
My Guide reserves the right to refuse to provide you with a copy of any of your personal data, subject to the Data Protection Act 1998. If My Guide refuses your request, it will give you reasons for its refusal.