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Privacy Policy

Data Protection and Privacy

For the purposes of the Data Protection Act 1998 it is confirmed that the proprietor of the website located at https://www.myguidequeenstown.com (the "Website") is My Guide Network Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. United Kingdom ("My Guide Network").

My Guide is committed to protecting the privacy of users of the Website ("you," "your") and sets out its Privacy Policy below in compliance with the Data Protection Act 1998. In general, you can access and browse this Website without identifying who you are or revealing any personal data about yourself. My Guide will ensure that any personal data received from you will be processed in accordance with the eight principles of the Data Protection Act 1998.

Collection of Personal Data

The Website allows you to access and use a range of information relating to travel destinations, including information relating to businesses offering goods and services relating to travel or otherwise, and to access and use third party portals such as portals for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services.

My Guide may collect certain personal data from you via the Website if you choose to submit it to My Guide via forms completed by you on the Website. Personal data about you may also be collected by My Guide if you contact My Guide with queries or to request further information about the Website or any other matter.

The types of personal data which My Guide may collect from you in the ways referred to above when using the Website may include name, address, telephone number, e-mail address, demographic information and contact preferences.

My Guide does not store credit card details. Any transactions completed on third party websites are subject to their privacy policies and terms & conditions.

In relation to certain third party portals to which My Guide provides access on the Website for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services, certain additional personal data may be collected by the relevant third party which may include financial data, and debit or credit card details through a separate third party website. Such data is not collected or stored by My Guide, and My Guide will have no liability or responsibility with respect to any such personal data submitted by you in this way to such third parties. You should refer to the relevant third party's own privacy policy for further information (see Links below).

Purpose Specification

As noted above, My Guide may collect your personal data for the purpose of contacting you about queries you may have or information or materials which you may provide to My Guide via the Website. Specifically, My Guide may use your personal data to set up records for the provision of My Guide information to you. My Guide may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website and the types of information and data provided to users in general via the Website from time to time.

In addition, from time to time, My Guide may also use your personal data to contact you for market research or user care survey purposes or to let you know about other websites and services My Guide may be able to provide to you, or to provide you with newsletters, details of special offers or similar. My Guide will always give you the opportunity to opt-out of such communications.

Only if you expressly grant My Guide the right to share your personal data with other organisations, institutions and authorities (including by sale or provision of access to a database containing your personal data) by expressly indicating this at the time you provide the information to My Guide, then My Guide may disclose your personal data to other organisations, institutions and authorities, subject to your other rights referred to in this Privacy Policy.

Otherwise, My Guide will ensure that your personal data will not be disclosed to other organisations, institutions and authorities unless specifically required by law.

Furthermore, My Guide will not collect information about you from other sources, such as public records or bodies, or private organisations.

If My Guide transfers management, ownership or hosting of the Website to a third party, you agree that My Guide may also transfer your personal data and any other information about you to such third party without your further or additional permission, provided that such third party agrees to the same terms of this Privacy Policy.

You hereby agree to and authorise My Guide to use the personal data you provide to My Guide for the above purposes. If My Guide would like to use your personal data for a purpose other than those above, My Guide will request your express permission first.

Security

Personal data provided by you to My Guide via the Website or otherwise will not be transmitted via secure transmission methods, unless otherwise indicated on the Website. It may be that where you access third party websites (including accessing third party portals for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services) you may be required by the relevant third party to provide further personal data which may include debit and credit card data. In the latter case, My Guide has no involvement with and will not be liable or responsible for such data collection and with respect to security, you should check with the relevant third party to whom you provide your personal data as to whether an encrypted and secure transmission method will be employed to protect such personal data).

You should note that even where personal data is transmitted via the Internet in encrypted form there can be no absolute guarantee that any information carried over the Internet is secure. Information and data transmitted via the Internet may be intercepted by third parties, lost, redirected, corrupted and changed.

Once My Guide has collected your personal data, My Guide will employ reasonable security measures in the storage of your personal data to guard against any unauthorised access to or disclosure of your personal data and wherever possible My Guide will use reasonable security software and secure login procedures.

Links

Parts of the Website may contain hyperlinks, banner or panel advertising or icons which upon clicking enable a direct link to third party websites, web pages or portals. This includes the portals accessible on the Website for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services. If you use these hyperlinks, banners or panel advertising or icons you will leave this Website immediately and you will be responsible for this action. When you access a third party website, web page or portal you acknowledge and agree that My Guide does not control the content of such third party websites, web pages or portals and My Guide is not be responsible or liable for the privacy practices of the relevant third party website, web page or portal.

The privacy policies of each website, web page or portal that you access via hyperlink from the Website will govern the privacy practice of the relevant website, web page or portal and you are encouraged to read such privacy policies immediately upon access thereto. This Privacy Policy does not cover the information practices of those third party websites hyperlinked to the Website. Third party websites may send their own cookies to users, collect personal data, or solicit personal data and you acknowledge that My Guide has no control over such activities.

Automatic Collection of Personal Data

Subject to the provision on cookies below, My Guide has not set up the Website to automatically collect or store personal data about you other than by logging your IP address. An IP address is a string of computer code which identifies your PC and tells the Internet that you are connected to it. This information is not retained after you have logged off. My Guide does not connect information automatically logged in this way with personal data about you or any specific individuals.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information you’ve provided to them or they’ve collected from your use of their services.

Subject Access Requests

Under the Data Protection Act 1998, My Guide must provide you with a readable copy of all personal data which My Guide holds about you, within 40 days of receiving your written request for such copies (a subject access request). The Data Protection Act 1998 allows My Guide to charge a fee of up to 10 GBP for this. Evidence to prove your identity (for example passport, driver's licence and/or current bills) will be required before any personal data held by My Guide will be disclosed to you. To make a subject access request contact My Guide on the contact details below.

Updating Personal Data

If the personal data which My Guide holds about you is inaccurate in any way, where appropriate, you may have the data completed, rectified, amended and/or deleted. You should contact My Guide to update any of your personal data or to request access to your personal data via:

My Guide Network Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

My Guide reserves the right to refuse to provide you with a copy of any of your personal data, subject to the Data Protection Act 1998. If My Guide refuses your request, it will give you reasons for its refusal.

Amendment to this Privacy Policy

My Guide may amend this Privacy Policy from time to time and such amendments will apply by My Guide publishing the amended Privacy Policy on the Website. Regardless of any changes made to this Privacy Policy, My Guide will always use your personal data in accordance with the current Privacy Policy, unless you give your express consent for My Guide to do otherwise.

Governing Law

This Privacy Policy will be governed by English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

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Featured Lists

Best Cafes in Queenstown

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Best Cafes in Queenstown
Best Cafes in Queenstown

This list has been created by our Queenstown Local Expert.

By: Local Expert · 5 items

Left Bank Cafe at Sofitel Hotel

Best Cafes in Queenstown
The Left Bank Cafe is inspired by the cafe lifestyle of Paris. The elegant interior seats 70, with furnished shipped from Paris to create an authentic Parisian cafe exper...

The Bathhouse

Best Cafes in Queenstown
Situated as close as you can get to Lake Wakatipu without getting your feet wet, The Bathhouse offers fine dining in a stunning location............

Patagonia Chocolates

Best Cafes in Queenstown
Centrally located Patagonia is well known for the best hot chocolate in town.............

Jack's Point Clubhouse

Best Cafes in Queenstown
Modern, light and spacious restaurant in the spectacular Jack's Point setting with an outdoor seating area overlooking Lake Tewa and glorious views of the golf course.......

The Hole in One Cafe

Best Cafes in Queenstown
The Hole in One Cafe enjoys a tranquil setting in the grounds of Millbrook, the of the world's top golf resorts.............

Best Restaurants in Queenstown

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Best Restaurants in Queenstown

This list has been created by our Queenstown Local Expert.

By: Local Expert · 7 items

My Thai Lounge

Best Restaurants in Queenstown
The My Thai Lounge is an elegant lakeside Thai restaurant in Queenstown, mixing the best of authentic Thai street food with a stylish interior and an innovative menu.......

Flame Bar and Grill

Best Restaurants in Queenstown
Funky and buzzing steak restaurant overlooking the lake. South-African-inspired food, American portions, New Zealand budget. Geared towards carnivores, it's a perfect pla...

Jervois Steak House Queenstown

Best Restaurants in Queenstown
For foodies and carnivores Jervois Steak House is a must on your visit to Queenstown.............

Botswana Butchery

Best Restaurants in Queenstown
Enjoying a lakeside setting on Marine Parade, Botswana Butchery is a chic and stylish restaurant that's a favourite in Queenstown. A luxurious interior includes log fires...

The Cow Restaurant

Best Restaurants in Queenstown
Cool, cosy Queenstown comfort, like being in a log cabin or Wild West frontier house, with roaring fires and comfy sofas, it's pretty hard to leave here once you've settl...

Finz Seafood & Grill

Best Restaurants in Queenstown
Waterfront surf'n'turf restaurant in Central Queenstown. Contemporary interior, superb views & atmosphere, and well-presented food..........

Public Kitchen and Bar Queenstown

Best Restaurants in Queenstown
The Public Kitchen & Bar offers quality casual dining overlooking Lake Wakatipu and the Remarkables.......

Best Cocktail Bars in Queenstown

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Best Cocktail Bars in Queenstown
Best Cocktail Bars in Queenstown

This list has been created by our Queenstown Local Expert.

By: Local Expert · 5 items

The Bunker

Best Cocktail Bars in Queenstown
The Bunker offers an intimate fine dining experience with a distinctly New Zealand cuisine, specialising in red meats and local delicacies.............

Bardeaux

Best Cocktail Bars in Queenstown
Bardeaux lets its wide selection of wines do the talking. Guests can expect a huge range of local Pinot's supported by a cellar of vintage champagne and wines...............

The Lodge Bar

Best Cocktail Bars in Queenstown
Located in the beautiful surroundings of Lake Wakatipu, The Lodge Bar operated by successful New Zealand brand Rodd & Gunn, offers stunning food and wine with menus c...

Eichardt's Bar

Best Cocktail Bars in Queenstown
Situated on Marine Parade overlooking Lake Wakatipu, Eichardt's Bar is part of the renowned Eichardt's Hotel. The stylish bar features a welcoming fireplace, comfortable ...

1789 Wine & Jazz Lounge

Best Cocktail Bars in Queenstown
This stylish bar located in the Sofitel Queenstown hotel offers 350 wines by the bottle and another 50 by the glass......

Best Bars in Queenstown

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Best Bars in Queenstown Best Bars in Queenstown Best Bars in Queenstown Best Bars in Queenstown Best Bars in Queenstown Best Bars in Queenstown
Best Bars in Queenstown

This list has been created by our Queenstown Local Expert.

By: Local Expert · 7 items

Pub on Wharf

Best Bars in Queenstown
Queenstown's Pub on Wharf invites you to stop by for food, music and drinks in a laid-back pub setting.......

The World Bar

Best Bars in Queenstown
Once a Queenstown icon before its venue was gutted by fire in 2013, The World Bar is back in business in a new location but with the same great atmosphere..................

Cowboys Bar

Best Bars in Queenstown
Cowboys Bar is as the name suggests a themes bar, tucked away in Searle Lane. The old wild west is recreated in the bar which offers a fun night out.............

The Lodge Bar

Best Bars in Queenstown
Located in the beautiful surroundings of Lake Wakatipu, The Lodge Bar operated by successful New Zealand brand Rodd & Gunn, offers stunning food and wine with menus c...

The Ballarat Trading Co

Best Bars in Queenstown
Experience ‘Old World’ Queenstown at this unique gastro pub in the heart of the city.............

Brazz

Best Bars in Queenstown
Casual dining is at its best at Brazz. Stop by for a full meal and a few pints.............

Eichardt's Bar

Best Bars in Queenstown
Situated on Marine Parade overlooking Lake Wakatipu, Eichardt's Bar is part of the renowned Eichardt's Hotel. The stylish bar features a welcoming fireplace, comfortable ...

Best Breathtaking Locations in Queenstown

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Best Breathtaking Locations in Queenstown Best Breathtaking Locations in Queenstown Best Breathtaking Locations in Queenstown Best Breathtaking Locations in Queenstown Best Breathtaking Locations in Queenstown Best Breathtaking Locations in Queenstown
Best Breathtaking Locations in Queenstown

This list has been created by our Queenstown Local Expert.

By: Local Expert · 10 items

Lake Hayes

Best Breathtaking Locations in Queenstown
A short 15 minute drive from Queenstown, Lake Hayes is a stunning lake with 360 mountain views. The loop trail offers a 2 to 3 hour walk to enjoy the scenery. A favourite...

Moke Lake

Best Breathtaking Locations in Queenstown
Just a 10 minute drive from Queenstown, Moke Lake is a beautiful scenic spot off the beaten track. The pretty lake setting is framed by mountains and is a popular spot fo...

Edith Cavell Bridge

Best Breathtaking Locations in Queenstown
Situated at Arthur's Point, Edith Cavell Bridge is an iconic structure crossing the Shotover River. The historic bridge is a short drive from both Queenstown or Arrowtown...

Old Lower Shotover Bridge

Best Breathtaking Locations in Queenstown
Situated 10 kilometres from Queenstown (off highway 6), the Old Lower Shotover Bridge was built in 1871 and offers foot traffic eye-catching 360 panoramic views of the Sh...

Bannockburn Sluicings

Best Breathtaking Locations in Queenstown
Bannockburn Sluicings and the nearby Stewart Town offer evidence of the Otago's gold mining era in a dramatic setting..........

Kinloch

Best Breathtaking Locations in Queenstown
Spend some time in the peace and quiet. Fish, walk, or simply sit in picturesque surroundings..........

Arrow River 150th Anniversary Walk

Best Breathtaking Locations in Queenstown
A beautiful and tranquil 4.2km loop walkway along the banks of the Arrow River. The trail was created by the Otago Regional Council in 1998 to mark 150 years of European ...

Skyline Queenstown

Best Breathtaking Locations in Queenstown
High-altitude entertainment complex above Queenstown. Gondola rides, biking, cafe, bungy, walking tracks, luge, restaurant, Kiwi haka and lots more. The best views of Que...

Queenstown Gardens

Best Breathtaking Locations in Queenstown
The Queenstown Gardens are just a few minutes walk from central Queenstown and offer a beautiful and tranquil setting away from the hustle and bustle.......

Glenorchy

Best Breathtaking Locations in Queenstown
Our guide to Glenorchy by our Queenstown local expert - Sitting at the very top of Lake Wakatipu, 46km north of Queenstown, is the small village of Glenorchy. Surrounded ...

Best Things To Do with Kids in Queenstown

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Best Things To Do with Kids in Queenstown Best Things To Do with Kids in Queenstown Best Things To Do with Kids in Queenstown Best Things To Do with Kids in Queenstown Best Things To Do with Kids in Queenstown Best Things To Do with Kids in Queenstown
Best Things To Do with Kids in Queenstown

This list has been created by our Queenstown Local Expert.

By: Local Expert · 6 items

Thrill Zone

Best Things To Do with Kids in Queenstown
Located in the heart of Queenstown, Thrill Zone is an adrenaline and fun packed experience with a huge selection of indoor adventures to experience.......

Thrillzone 360° Battleground

Best Things To Do with Kids in Queenstown
One of the newest additions to Queenstown's fun filled Shotover Street, Reball offers the thrill and excitement of paintball, without the risk of getting covered in paint...

Kiwi Birdlife Park

Best Things To Do with Kids in Queenstown
The Kiwi is a national icon, and the Kiwi Birdlife Park in Queenstown offers the chance to get up close and personal with these native birds................

Dark Ride

Best Things To Do with Kids in Queenstown
Dark Ride is New Zealand's only fully immersive motion ride experience. No matter what the weather, the interactive ride is ready to deliver a multi-sensory rush............

Strike Bowl

Best Things To Do with Kids in Queenstown
Queenstown's only full-size 7-lane bowling alley. Big screen TVs, bar, food, video game area, games room, great for rainy days. Free shuttle to and from downtown Queensto...

Riverboarding

Best Things To Do with Kids in Queenstown
Join world river boarding pioneers to surf the historic Kawarau River. Experience fast flowing rapids, sheer drop cliffs and magnificent scenery..........

Best Queenstown Adventure

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Best Queenstown Adventure Best Queenstown Adventure Best Queenstown Adventure Best Queenstown Adventure Best Queenstown Adventure Best Queenstown Adventure
Best Queenstown Adventure

This list has been created by our Queenstown Local Expert.

By: Local Expert · 8 items

Thunder Jet

Best Queenstown Adventure
The Thunder Jet roars down the famous Kawarau River, reaching speeds of up to 90kph, delivering a jet experience with individuality, flair and impact.......

KJet

Best Queenstown Adventure
Thrills and spills on the lakes and rivers of Queenstown. Eight boats can seat up to 120 people per trip. Locally owned and operated with 50 years experience. Hour-long a...

Riverboarding

Best Queenstown Adventure
Join world river boarding pioneers to surf the historic Kawarau River. Experience fast flowing rapids, sheer drop cliffs and magnificent scenery..........

The Nevis Bungy and The Nevis Swing

Best Queenstown Adventure
The continent's highest bungy jump, in Queenstown. Spectacular views as you fall, and it's an awesome bus ride to the jump site, too. Combine with the Nevis Swing for max...

AJ Hackett Bungy - Kawarau Bridge Bungy

Best Queenstown Adventure
The world's first, and still the best, bungy jump site, at the Kawarau Bridge, outside Queenstown. Full visitor centre, with viewing platform, cafe, shop, plus the awesom...

NZONE Skydive Queenstown

Best Queenstown Adventure
Terminal velocity for 60 seconds at 200kph from 15,000ft - it's the ultimate adrenalin rush. Keep your eyes open for spectacular views of the Remarkables Mountain Range a...

Shotover Canyon Swing

Best Queenstown Adventure
Take the plunge and swing from a platform 109 metres above a deep canyon. Jump yourself or, be released from the platform by staff who can offer guidance on over 70 diffe...

The Helicopter Line

Best Queenstown Adventure
The Helicopter Line is New Zealand's premier commercial and leisure helicopter operator, offering amazing scenic flights over some of the world's most breathtaking scener...

Best Spas in Queenstown

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Best Spas in Queenstown
Best Spas in Queenstown

This list has been created by our Queenstown Local Expert.

By: Local Expert · 5 items

Body Sanctum Beauty Lounge

Best Spas in Queenstown
Indulgence of the body and mind deserves to be accompanied by a world-class view. You will have exactly that at Body Sanctum's Beauty Lounge..........

Onsen Hot Pools

Best Spas in Queenstown
With Queenstown renowned for adventure thrills at full pace, Onsen Hot Pools offers a step back to let you take in the beauty of the surroundings and simply relax......

The Spa at Millbrook

Best Spas in Queenstown
Experience the pure, unadulterated luxury of a day at the award-winning Spa at Millbrook.............

The Spa at Nugget Point

Best Spas in Queenstown
Situated in a stunning alpine setting overlooking the Shotover River, in a luxury boutique hotel, is The Spa at Nugget Point....

Eforea

Best Spas in Queenstown
The eforea: spa at Hilton Queenstown offers tailored spa experiences that bring balance and wellness to the body....

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